Door stuck halfway, crooked, or jammed in the track
A door that stops partway, sits at an angle, or grinds against the track has come off its rollers. Usually after a bump, a worn roller, or a bent track section. It is fixable same-day, but every attempt to force it makes the repair bigger.
Is the door safe to use right now?
Not while it is off-track. A derailed door is held by cables and rollers that are now pulling at angles they were not designed for, and a partly-open door can drop. Unplug the opener. That stops anyone from pressing the button and turning a $200 realignment into a bent-section replacement. Do not park under a stuck-open door, and do not try to lever it back into the track with a crowbar. If the door is fully closed and stuck closed, that is the safe state; leave it and use another door.
Does this sound like your door?
- The door sits at an angle, one side higher than the other
- You can see a roller out of the track, or a gap between the door and the track
- Loud grinding or scraping metal as it moves
- The door stops at the same point every time
- A visible dent, kink or bend in the vertical track
- The door moves but the opener belt or chain has gone slack
Before you call, and where to stop
Realigning a track looks simple on video and is one of the most common ways homeowners bend a track permanently. The rollers have to go back in sequence with the spring tension released, or the door binds worse. Fifteen minutes for a tech with the door secured; an afternoon and a new track section otherwise.
What it costs
Firm price quoted at your door, before any work. Call for today's number.
Cable replacement / re-spooling
A frayed or jumped cable makes the door hang crooked. Cables are replaced in pairs. A cable that snapped means its twin has the same wear.
- Matched pair of galvanized cables
- Drum alignment and re-spooling
- Door levelling
Off-track door realignment
Range depends on whether the track is straight. A clean re-rail with new rollers sits at the low end; a bent vertical track section or a damaged panel moves it up.
- Door secured and re-railed under controlled tension
- Roller replacement (nylon, quieter than steel)
- Track straightening or section replacement quoted separately
Sounds like your door?
Call now and describe it to a technician in ninety seconds. You'll get an arrival window on the spot.
Fair questions
The door came off after I backed into it. Is it a write-off?
Rarely. Sectional doors are designed so damage stays in the panel that took the hit. Most of the time we replace one section and realign, rather than the whole door. Send us a photo when you call and we can usually tell you before we arrive whether it is a realign, a section, or a replacement.
Can I just push it back on the track?
Please don't. The cable tension has to come off first or the door binds and you bend the track. That turns a same-day realignment into a parts order.
Why does it stop at the same spot every time?
Usually a bent track section or a flat-spotted roller hitting the same point on every pass. Both are cheap parts; the labour is the alignment.
How long does the repair take?
A clean realignment with new rollers is typically 45-90 minutes on site. A bent section replacement depends on parts availability. We will tell you which one you have before we start.
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Where we fix this
Door stuck right now?
We answer from 8 a.m. to 1 a.m., 7 days a week. Emergencies go to the front of the queue, and you get a firm arrival time on the call.
Open 8 a.m. to 1 a.m., every day · 514-224-7693