Privacy Policy
Effective date: July 21, 2026
Who we are
PorteFlash provides garage door repair and installation services across Greater Montreal. This policy explains what personal information we collect through this website and our phone lines, why we collect it, and the rights you have over it.
What we collect
- Phone calls: when you call our tracking numbers, our call-management provider logs the caller's number, and the time and duration of the call so we can return missed calls and measure our advertising. Calls are not recorded.
- Website analytics: with your consent, we use Google Analytics and Google Ads measurement cookies to understand how visitors find and use the site (pages visited, approximate location, device type). This data is aggregated and does not identify you personally. You can decline these cookies in the banner shown on your first visit.
Why we collect it
To respond to your requests, schedule and perform service, return missed calls, and measure which of our advertising actually helps people find us. We do not sell or rent personal information, ever.
Who processes it
Trusted service providers process limited data on our behalf: our call-tracking provider (call management) and Google (analytics and advertising measurement). Each processes only what it needs to provide its service to us.
How long we keep it
Only as long as needed for the purposes above: service records for as long as we may reasonably need to honour our work, and marketing measurement data per our providers' standard retention settings, or longer where the law requires it.
Your rights
Under Quebec's privacy law (Law 25), you may request access to the personal information we hold about you, ask us to correct it, or withdraw consent to its use. You can also disable cookies in your browser at any time. To exercise any of these rights, call us at 514-224-7693.
Person responsible for the protection of personal information: the management of PorteFlash, reachable at 514-224-7693.
Updates
If we change this policy, the new version will be posted on this page with an updated effective date.